Pending BlackBerry Messenger contact request

Complete the appropriate resolution for the cause.

Cause 1

The recipient accepted the contact request from a device other than a BlackBerry smartphone.

Resolution

Make a new contact request and verify the recipient accepts the contact request from a BlackBerry smartphone.

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Cause 2

The contact request was sent to an email address that is not associated with the recipient's BlackBerry smartphone.

Resolution

Send a contact request using a personal identification number (PIN) message. To perform this, complete the following steps:

1. Open BlackBerry Messenger.
2. Display the menu and click Add a Contact.
3. Highlight the contact.
4. Display the menu and click Request (PIN).
5. Click OK.
6. Click OK to send the request.

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Cause 3

The contact request message arrives in the recipient's inbox but is moved to another folder automatically by a filter or rule.

Resolution

The recipient must temporarily disable the filter or rule that is moving the contact request message to a subfolder.

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Cause 4

The recipient has not yet accepted the contact request.

Resolution

Contact the recipient and verify that the contact request was received.

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Cause 5

The recipient's BlackBerry smartphone is not in area of wireless coverage.

Resolution

Verify that the recipient's BlackBerry smartphone is in an area of wireless coverage.

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Cause 6

A spam guard or virus scanner is deleting or moving the request.

Resolution

Locate the contact request message in the spam folder, mark it as safe, and move it into the inbox. The request will then be delivered to the BlackBerry smartphone.

Some messaging server spam guards delete suspicious email messages immediately. In this case, set a rule for the spam guard to allow email messages from the recipient's address.

From-Btsc

Bbugmy Admin