Not receiving notifications from Facebook for BlackBerry

Cause 1

You are not logged in to Facebook for BlackBerry smartphones.

Resolution 1

Log in to Facebook for BlackBerry.

Cause 2

The email address that receives Facebook account notifications is not the email address that is associated with the BlackBerry smartphone.

Resolution 2

Verify that the correct email address is used to receive Facebook account notifications by following these steps:

1. Log in to Facebook using a browser on your computer.
2. Click Settings located in the top right corner.
3. Click Email and select the correct email address.
4. Click Change Contact Email to save the change.

Note: To add a new email address to Facebook, click Add New Email. You will need to enter your Facebook password for verification purposes before adding the new email address to your Facebook profile.

Cause 3

Notifications in the Facebook account are not configured.

Resolution 3

Log in to Facebook and configure the notifications by following these steps:

1. Log in to Facebook using a browser on the computer.
2. Click Settings located in the top right corner.
3. Click Notifications.
4. Verify that the correct email address is displayed.
5. Configure notification options as required.
6. Click Save Changes.

Note: You have the option of setting notifications for specific Facebook items to be sent by email or SMS. If an item is not checked, notifications for that specific item will not be sent to the email address or SMS number listed above the available notifications setttings.

Cause 4

The Facebook account notifications do not remain in the Inbox on the mail server.

Resolution 4

1. Ensure that the Facebook notifications are arriving in the Inbox on the mail server.
2. Ensure that there are no filters set up to move the Facebook notifications from the Inbox to another folder.
3. Ensure that the Facebook notifications are not being treated as junk mail.

Cause 5

The Facebook application on the BlackBerry smartphone is not configured to connect with the messages application on the BlackBerry smartphone.

Resolution 5

1. Log in to the Facebook application on the BlackBerry smartphone.
2. Open the menu and select Options.
3. Place a check next to Connect your Facebook account with: BlackBerry Message Application.
4. Open the menu again and click Save.

Bbugmy Admin